Privacy Policy

Doing the Right Things Right is one of our core values, and that means respecting and protecting your privacy to the best of our ability. We will not abuse or misuse the information you give us in any way. We won’t sell or give your information to other companies or individuals. We won’t send valueless email or call you with sales messages. In short, your information is in good hands.

We appreciate the trust you place in us. And we’re committed to earning it in everything we do.

To better protect your privacy we provide this policy explaining our online data and information practices and the choices you can make about the way we collect and use your data and information.

This policy applies to all information collected from or submitted to the Pivotstream Inc. (“Pivotstream”) website, located at www.pivotstream.com. In this policy, we sometimes refer to www.pivotstream.com as “our website” or “our site”. Other Pivotstream sites may operate under their own privacy notices. Our website may contain links to other third party websites. Pivotstream is not responsible for the privacy practices or policies of such third party sites.

To conduct purchases we pass along your information to a third party for transactions. Pivotstream never holds your credit card information. Your information is stored in a secure database with only a handful of trusted and vetted people who have access. We do collect information on our website to evaluate and enhance the user experience. This information is used in aggregate and the personal information you provide on our website is not part of our web site analytics and will only be used for our internal business purposes. We may occasionally send you an email about changes to our services, promotions, etc. You have the option to unsubscribe from marketing emails at any time.

We do use session cookies, but only for optimizing your analytics experience. The session information is stored in a cookie so that the web server knows who you are between page loads.

Pivotstream will not collect, use or disclose a customer’s personal information without their consent, express or implied, except as required by law.

Our Web site is not set up automatically to collect personally identifiable information (PII) when you visit. It may recognize your home server, but not your e-mail addresses. For example, we can tell which Internet service provider you use, but not the name, address or other personal information about you that would allow us to identify you on our Web site. This information is used only for internal purposes by our technical support staff.

In a few areas on our Web site, we may ask you to provide information that will enable us to verify whether you are entitled to access and use certain information, materials and services, or to enable us to enhance your site visit, to assist you with customer service or technical support issues, or to follow up with you after your visit. While participation by you is optional, failure to participate may mean that you cannot access and use certain information, materials and services.

We typically ask for just the minimally required information we need to provide our services: your name, e-mail address, phone number, address, product preference information, any applicable identification number or password that we may require, as well as other similar personal information that is needed to register or subscribe you to services or offers. We may also ask for additional information so we can provide you with access to and use of certain information, materials and services. Here are some examples of places on our Web site that may require personal information:

User name and password (i.e., log in information) as a condition to gaining access to certain information, materials, or services.

  • Register or sign-up information to subscribe to a service.
  • Subscribe to a newsletter or desire to be added to our mailing lists for other products or services.
  • Participate in a promotional offer.
  • Participate in a user or open forum.
  • Provide feedback in an online survey.

We keep confidential the personal information you provide through our website and we use it to provide Pivotstream services. It also may be used to notify you of special offers, updated information, and new products and services from Pivotstream, but never from third parties. Agents, Partners, or Contractors of Pivotstream who are given access to your personal information are obligated to keep the information confidential and not use it for any other purpose than to carry out the services they are performing for Pivotstream.

Circumstances may arise where we are required to disclose your personal information to third parties for purposes other than to support your use of the Pivotstream services. For example, we may disclose your information in connection with a divestiture or dissolution where we sell all or a portion of our business or assets (including our associated customer lists containing your personal information), or if disclosure is required by law or is pertinent to judicial or governmental investigations or proceedings. This privacy policy is governed by our general terms and conditions of use for our website and we expect that when you use our website, you will continue to abide by these general terms and conditions.

We will send you information about our various Pivotstream products and services we feel may be of interest to you. Only Pivotstream will send you these direct e-mailings. If you do not want to receive such mailings, simply tell us when you give us your personal information. Or, at any time you can easily opt-out of receiving further marketing from Pivotstream by contacting: support@pivotstream.com.

If you would like to contact us for any reason regarding our privacy practices, please write us at:

Pivotstream Inc.
P.O. Box 10861
Bainbridge Island, WA 98110

Jeff EldertonPrivacy Policy