Support

We're here to help.

Customer Support

Our business is your business, and we're here to enable you and your team to turn data into insights so you can make better, faster decisions. The collaboration and mutual reliance that naturally evolve between your team and ours, from the moment you publish your first workbook to the rollout of your Enterprise-wide BI solution, is the cornerstone of the Pivotstream culture.

If you’ve experienced a failed BI project before, you’ll immediately understand and appreciate the Pivotstream difference. We deliver immediate value and customer satisfaction through service, and we think that’s a big deal.

Unlike many other solution providers, we understand that the line between Support and Professional services can be tricky to define, so when we have the capacity and the capability, we’ll error on your behalf and support you in every way that we can. You’ll probably experience instances where we do things for you that we could and should charge for, but don’t. On the other hand, if you ask us to do something that is clearly a consulting activity, we’ll let you know what it will cost in advance.

Our methodology is proven, and validated by our Customer experience on a daily basis. Lower costs, increased agility, richer results, and better service are what we expect of ourselves. At Pivotstream we’ll give you just the things you need to be successful, no more and no less, with no surprises.

We’re here to help.

Jeff EldertonSupport